Last Updated: January 2026

12bajee Privacy Policy — Our Commitment to Protecting Your Data

When you register or play on 12bajee, we collect certain information. This page explains in plain terms what that information is, how it is used, where it is stored, and how it is kept secure.

SSL Encrypted Third Party Not Shared Fully in Bangla GDPR Compatible
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Personal Information
Privacy
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12bajee's Core Principles for Data Protection

Six core principles that guide how we protect your privacy

Only Essential Data

12bajee collects only the information genuinely necessary to provide its services. No excessive or unnecessary data is requested.

Never Sold to Third Parties

Your name, phone number, or any personal details are never sold to third parties. 12bajee does not compromise on this.

Stored on Secure Servers

All data is stored with AES-256 encryption. Regular backups and firewall protection keep the database secure at all times.

Always With Your Consent

Your consent is obtained before any data is used. You may withdraw your consent at any time.

Your Rights Are Protected

You have the right to view, correct, or delete your personal data. 12bajee respects these rights and makes the process straightforward.

Regular Audits

12bajee's data protection practices are regularly audited by independent third-party experts. Any vulnerabilities identified are addressed immediately.

Table of Contents
Table of Contents

12bajee takes your privacy seriously. This Privacy Policy outlines what information we collect, why we collect it, how we use it, and how you can stay in control of your own data. By using 12bajee's services, you agree to this policy — so take a moment to read through it. It won't take long, but it's worth knowing.

1

Information We Collect

When you create an account and use 12bajee's services, certain information is collected automatically or directly from you. The types of data collected are listed below:

Data TypeExampleMandatory?
Identity InformationName, date of birth, NID numberYes
Contact InformationMobile number, email addressYes
Financial InformationDeposit/Withdrawal HistoryYes
Device InformationIP Address, Browser, OSAutomatic
Activity DataGaming History, Login TimesAutomatic
Verification DocumentsCopy of NID/PassportWhere KYC applies

We will never ask for your bank password, OTP, or mobile banking PIN. If anyone requests this information claiming to be 12bajee, they are not — stay alert.

2

Why We Collect Your Data

12bajee only collects data for specific, defined purposes — nothing is stored without a reason. The main purposes are:

  • Account Creation & Identity Verification
  • Processing deposit and withdrawal transactions
  • Fraud Prevention & Anti-Money Laundering (AML/KYC)
  • Improving customer support services
  • Ensuring platform security and performance
  • Personalizing your experience based on your preferences
  • Meeting legal and regulatory obligations
3

How Your Data Is Used

12bajee uses your information only for the purposes stated. Your data is never sold to advertisers or used for commercial promotions. However, it may be used in specific situations — such as sending you an alert if unusual activity is detected on your account, or sending promotional emails if you have opted in.

The 12bajee analytics team uses anonymized data to understand overall trends — no individual is ever identified. This analysis is used solely to improve the platform.

If you no longer wish to receive promotional messages from 12bajee, simply let our support team know and they will be stopped. This will have no effect on your account or access to our services.

4

Sharing Data with Third Parties

12bajee does not generally share your personal information with anyone. However, there are a few limited and necessary exceptions:

  • Payment Providers: Necessary information is shared with bKash, Nagad, or your bank solely to process transactions.
  • Legal Authorities: 12bajee is legally required to provide information when ordered by a court or as part of a legal investigation.
  • Technology Service Providers: Hosting and cybersecurity providers — bound by strict confidentiality agreements.
  • With advertisers or marketing agencies Never shared.
  • With any other gaming or financial institution Never shared.
5

Cookie Policy

The 12bajee website uses cookies — small files stored in your browser. Without cookies, many features will not work properly, such as keeping you logged in or remembering your language preference.

Essential Cookies
Login sessions and security tokens. Disabling these will prevent the site from functioning.
Analytics Cookies
Used to understand user behavior. Optional — can be turned off.

You can delete existing cookies or block new ones at any time through your browser settings.

6

Data Retention Period

12bajee does not retain your data indefinitely. All information is kept for as long as your account remains active. Once an account is closed, the following policy applies:

  • Financial transaction records — retained for up to 5 years (legal obligation)
  • KYC documents — retained for 3 years after account closure
  • Gaming history — retained for 1 year after account closure
  • Support communication records — 2 years
  • Data is securely deleted upon expiry
7

Your Data Rights

12bajee believes you have full ownership of your personal data. Your rights are outlined below:

Right to Access
You may request to view the information 12bajee holds about you at any time.
Right to Rectification
If any of your information is incorrect, you can request a correction. Requests are processed within 7 business days.
Right to Erasure
After account closure, you may request deletion of any data beyond what is required by law.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Right to Portability
You may request a copy of your personal data in a structured, portable format.

To exercise any of these rights, [email protected]Email us or reach out via Live Chat.

8

Children's Privacy

12bajee is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. If an account is suspected to belong to a minor, it is immediately suspended and all associated data is deleted.

If you become aware that a minor is using 12bajee, please contact our support team immediately.

9

Security Measures

12bajee uses industry-leading technology to keep your data secure. See our key security layers below:

TLS 1.3 Encryption AES-256 Data Encryption WAF Firewall Two-Factor Authentication DDoS Protection Secure Data Center

That said, no one can guarantee 100% security on the internet. You should also stay vigilant — use a strong password, never share your OTP with anyone, and report any suspicious activity to our support team immediately.

10

Policy Updates

12bajee may update this Privacy Policy as needed. When changes are made, the "Last Updated" date at the top of this page will reflect the revision. For significant changes, you will be notified via your registered email or SMS.

Continued use of 12bajee after any changes take effect will be considered acceptance of the updated policy.

11

Contact Us

If you have any questions or concerns about our Privacy Policy, please get in touch with us. 12bajee aims to respond within 48 hours.

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Email
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Live Chat
Available 24/7

Frequently Asked Questions

Answers to account and privacy-related queries

If you want to temporarily suspend your account (for example, to take a break), visit the Responsible Gaming section and use the "Cooldown" or "Self-Exclusion" option — breaks can range from 24 hours to 6 months. To permanently close your account, email [email protected] or submit a request via Live Chat. Before closing your account, make sure your balance is zero or has been withdrawn. After closure, any data beyond legal requirements will be deleted within the designated timeframe.

There are several possible reasons your account may be locked. First, repeated incorrect password attempts will trigger a temporary security lock — use the "Forgot Password" option to regain access. Second, if suspicious activity is detected, the account may be locked for your protection — in this case, email [email protected] or verify your identity via Live Chat to get it unlocked. Third, certain features may be restricted if KYC verification is not complete. Whatever the reason, 12bajee's support team is available 24 hours a day to help and will work quickly to resolve the issue.
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Your Data Is Safe — Play with Confidence at 12bajee

Millions of Bangladeshis play safely on 12bajee every day under our Privacy Policy. Join them — we never compromise on data protection.

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